Unsubscribed
The Unsubscribed tab gathers the users who have opted out of your surveys and communications. It is the place to see who will no longer be contacted, even though they are still part of your organization.
To open it, go to the Users section and select the Unsubscribed tab — the third tab, after Tags.
How a user becomes unsubscribed
Section titled “How a user becomes unsubscribed”A user ends up here when they opt out of receiving your communications. This usually happens when they click the unsubscribe link in an email or survey you sent them.
While a user is unsubscribed, they remain in your organization but are excluded from receiving further surveys. They will not be contacted again unless they are subscribed once more.
Empty state
Section titled “Empty state”When no one has unsubscribed, the tab shows the message There are no unsubscribed users.
Frequently asked questions
What is the Unsubscribed tab for?
It lists the users who have opted out of your surveys and communications, so you can see who will no longer be contacted.
How does a user become unsubscribed?
They opt out themselves, usually by clicking the unsubscribe link in an email or survey they received.
Do unsubscribed users still receive surveys?
No. While a user is unsubscribed, they stay in your organization but are excluded from receiving further surveys.