User Management

The User Management section lets you control who belongs to your organization and what they can do. From here, you can add, edit, remove, and restore users.

To access it, go to Organization → Users in the left sidebar.

What you can do

• View all users — see everyone in your organization at a glance, with their name, email, and permissions.
• Search and filter — find specific users by name, email, or role.
• Edit user details — update a user’s name, email address, or permissions.
• Manage permissions — assign or remove the Administrator and Receive surveys roles.
• View hierarchy — see a user’s position in the organization’s reporting structure.
• Delete users — remove users who are no longer part of the organization.
• Restore deleted users — bring back users that were previously removed.

User tabs

The users page is organized into four tabs:

• Active users — users currently active and able to receive surveys.
• Unsubscribed — users who have opted out of receiving surveys.
• Delivery errors — users whose emails could not be delivered.
• Deleted — users that have been removed from the organization.

Related pages

• Users — manage active users, search, filter, and perform individual actions.
• Deleted Users — view and restore users that have been removed.