Users

The Users page gives you a full view of all the people in your organization. From here, you can search, filter, and manage each user individually.

To access it, go to Organization → Users in the left sidebar.

Tabs

The page is divided into four tabs:

• Active users — users currently active in the organization.
• Unsubscribed — users who have opted out of receiving surveys.
• Delivery errors — users whose emails could not be delivered.
• Deleted — users that have been removed from the organization.

This article covers the Active users tab. The other tabs are documented separately.

The active users list

The active users table shows all users currently in your organization. Each row displays:

• Name — the user’s full name.
• Email Address — the email used to send surveys and notifications.
• Permissions — the roles assigned to the user. Possible values are Administrator and Receive surveys. A user can have one or both.

Search and filter

You can narrow down the list using the search fields at the top of the table:

• Type in the Name search box to filter by name.
• Type in the Email Address search box to filter by email.
• Use the Permissions dropdown to filter by role.

Sorting

Click the column headers Name or Email Address to sort the list in ascending or descending order.

Pagination

If your organization has many users, the list is split across multiple pages. Use the navigation controls at the bottom of the table to move between pages.

Individual user actions

Each row in the table has a ··· icon on the right side. Click it to access the following actions for that user:

Edit user

Opens the user’s profile, where you can update their name, email address, and permissions.

View hierarchy

Shows the user’s position within your organization’s reporting structure.

Delete

Removes the user from the organization.

Caution

Deleting a user is permanent. Their data will be moved to the Deleted tab, but they will no longer receive surveys or appear in active reports.